Terms & Conditions

Company Name: Super Heating & Air
Website: https://yoursuperhvac.com

These Terms & Conditions work together with our Privacy Policy (together, the “Terms”) to govern your use of this Website, our messaging and communication programs, and the HVAC services provided by Super Heating & Air.

1. Program description and acceptance of terms

Super Heating & Air(“Company,” “we,” “our,” or “us”) operates one or more text messaging, email, and call programs (collectively, the “Programs”) to communicate with customers and prospects regarding our services. These Programs may include, without limitation:

• Service-related alerts and reminders.
• Customer support and scheduling updates.
• Post-project follow-up communications, including satisfaction surveys, Net Promoter Score (NPS) collection, qualitative feedback about completed work, and invitations to leave public reviews on third-party platforms.
• Where permitted, limited informational or promotional messages related to our services.

By providing your contact information (including your mobile phone number and email address) and opting in to receive messages from us, or by using our Website or services, you agree to these Terms & Conditions and our Privacy Policy (together, the “Terms”). If you do not agree, please do not enroll in any Program or use the Website.

• Program / Brand Name(s):“Super Heating & Air Customer Communications”
• Program Description: One-time and recurring communications by SMS, MMS, phone, and email related to service scheduling and support, post-project surveys (including NPS), feedback collection, and invitations to leave public reviews, as well as other service-related and, where permitted, limited promotional messages.

2. Message frequency and charges

• Message and data rates may apply.
• Message frequency may vary based on your interactions with us and which Programs you join (for example, number of projects, survey requests, or inbound inquiries).
• Your wireless carrier may charge you for text messages according to your mobile plan. You are responsible for any such charges.

3. Opt-in and opt-out

You may opt in to receive messages from us by, for example, submitting a form on our Website that includes consent language, requesting text or email updates, providing your information during a service interaction, or otherwise agreeing to receive communications.

Opt-out instructions (STOP)

• To stop receiving text messages from a Program, reply “STOP” to any message we send you.
• After you send “STOP,” we may send you a one-time confirmation message to confirm that you have been unsubscribed from that Program. After this, you will no longer receive messages from that specific Program, but you may still receive messages from other Programs you have joined (unless and until you opt out of those Programs as well).

Help instructions (HELP)

• If you need assistance with a Program, reply “HELP” to any message or contact us using the information in Section 6 (Customer Support).

You may also contact us directly using the information in Section 6 to request that we stop sending messages via SMS, email, or phone.

4. Carrier disclosures

Carriers are not liable for any delayed or undelivered messages. Availability of a Program and performance of message delivery may be affected by your carrier’s coverage and network conditions.

5. Post-project survey and review requests

After a project or service is completed, we may contact you by phone, SMS/MMS, or email to:

• Request that you complete a satisfaction survey.
• Collect a Net Promoter Score (NPS) or other rating regarding your experience.
• Gather qualitative feedback about the work that was performed.
• Ask you to leave a review on public platforms (such as online review or social media sites), at your discretion.

Your participation in surveys, feedback requests, or public reviews is voluntary. Declining to participate will not affect your ability to receive services from us.

6. Customer support and contact information

If you have questions about these Terms or any Program, or if you need help, please contact us:

• Phone: (317) 490-0107
• Email: kevin@yoursuperinspector.com
• Mailing Address: 7013 S Interstate 35 E, Corinth, TX 76210

You may also reply HELP to any text message for assistance. For HVAC service scheduling and general inquiries, you can reach our local office at (940) 336-1336 or assistant@yoursuperhvac.com.

7. Link to Privacy Policy

For more information about how we collect, use, and share your information, including information collected through the Programs and the Website, please review our Privacy Policy.

8. HVAC services

Super Heating & Airprovides HVAC tune-ups, diagnostic visits, repairs, installations, evaluations, indoor air quality solutions, and related services. Specific scope of work, limitations, and warranty terms for each service are described in the service agreement or work authorization you sign at the time of service. That document—not these website terms—controls the specific scope of work and remedies for any individual service visit.

HVAC services are performed by EPA-certified technicians under Texas TDLR license TDLR TACLB00022053E.

9. Booking, payment, and cancellation

Service appointments may be rescheduled at no charge with at least 24 hours of notice. Same-day cancellations may be subject to a fee. Payment is due at the time of service unless other arrangements have been agreed in writing. We accept major credit cards, debit cards, and ACH/check; financing is available for installations and qualifying repairs.

10. Trademarks and copyright

Super Home Services marks—including Super Heating & Air, Super Home Services, Super Pest Services, Super Inspector, and Super Utilities—are protected by United States trademark laws and state laws. All site content, including but not limited to text, graphics, and layout, is the property of Super Home Services. Personal use is permitted with copyright notices kept intact. Reproduction or redistribution for commercial purposes is not permitted without written consent.

11. Comments and submissions

Any feedback, reviews, or other content you submit to us through this Website grants us a non-exclusive, royalty-free, perpetual, irrevocable license to use, reproduce, and publish that content for any lawful business purpose.

12. No warranties & disclaimer

We assume no liability or responsibility for any errors or omissions in the content of this Website. Visitors to this site understand that website content is informational only and does not constitute a warranty regarding any specific service outcome. Our 90-day service guarantee, 100% satisfaction guarantee, and any manufacturer warranties applicable to installed equipment are described in the service agreement provided at the time of service.

WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, RELATING TO THIS WEBSITE, including without limitation warranties of merchantability, fitness for a particular purpose, and non-infringement. Our total liability for any claim arising from your use of this Website is limited to the amount you have paid for services in the twelve (12) months preceding the claim.

13. Use of the website

You agree not to misuse our Website—including attempting to disrupt service, access non-public areas, scrape content for unauthorized purposes, or impersonate any person or entity. Our Website may link to external websites for convenience; we do not control and disclaim responsibility for the content, availability, accuracy, or practices of those external sites.

14. Governing law & venue

The laws of the State of Texas govern these Terms, without regard to conflict-of-laws principles. Exclusive venue for any legal action arising out of or related to these terms shall be in the County or District Court of Denton County, Texas. If any provision of these terms is found to be unenforceable, the remaining provisions remain in effect. Section captions are for convenience and do not affect interpretation. Failure to enforce any provision does not constitute a waiver of that provision or any other right under these terms.

15. Changes to these terms

We may update these Terms & Conditions and our Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Your continued use of the Website or participation in any Program after changes are posted means you accept the updated Terms.